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Warranty Policy

General

Valera Warrants to the original purchaser that the equipment covered by the Warranty is free from defects in material and/or workmanship for it's designated application. This Warranty is in addition to your statutory legal rights.

All equipment supplied by Valera is covered under a warranty for a period as specified in the relevant product page. The date will commence from the date purchased by the original purchaser from the Distributor.

The Warranty is applicable only when the equipment is purchased for use within and retained within the original location, in the UK Mainland. Additional charges will apply to any warranty calls outside the UK mainland. In addition, any 'High security areas' e.g. air-side at airports or site requiring on-site inductions will also incur additional charges.

During the Warranty period the equipment will be repaired or replaced (entirely at Valera's option) by a Valera Approved Service Partner without cost to the original purchaser.

The Warranty lapses if the equipment has been installed incorrectly by a third party, not authorised by Valera, and/or if changes have been made or repairs carried out of which Valera was not notified and for which Valera did not give authorisation. The foregoing is to be evaluated only by Valera.

The warranty applies only when the equipment has been paid for in full and is used under normal circumstances and conditions of use and in a professional manner, in accordance with the operating and maintenance regulations as described in the user's manual and in the context of the normal operation, as to be evaluated by Valera.

The warranty covers equipment failure in normal use due to defects in material and/or workmanship and excludes failure due to any misuse, misapplication, neglect, alteration, abuse, accident, fire, poor maintenance/lack of cleaning, inadequate installation conditions or any Act of God. Any warranty call will be attended to as soon as possible during our normal working hours (Monday to Friday, 09.00 - 17.00). While we will try and accommodate any specific times requested, we cannot guarantee this. If we are refused access, this may result in the warranty being suspended or cancelled and 'cancelled call' charges may apply. If out of hours calls are requested, this may be possible at extra cost. This charge must be paid when the call is placed.

Warranty is not valid on items that malfunction due to poor maintenance or installation conditions. Where replacement parts are sent, we may ask for the original parts to be returned for testing. These must be clearly labelled with your details, site name, model and serial number and reported fault. ("Faulty" is not acceptable). If no fault is found, then the replacement item will be invoiced.

The warranty does not cover the cost of or the cost of any service calls to reset any circuit breakers or timers unless caused by actual equipment malfunction.

Requests for warranty work should whenever possible be made by the ultimate customer. A charge will be made by Valera if the engineer's call-out is not deemed to be caused by manufacturing defects. This charge will be made to the person logging in the call.

Valera assumes no responsibility for any extended delay or the impossibility of replacing or repairing any defective components or parts due to circumstance beyond the control of Valera.

The warranty does not cover damage incurred due to calcification, maltreatment, negligence or intent, nor any damage done to paintwork; scratches & normal wear & tear.

The warranty does not cover secondary damage or force majeure, which include amongst other: damage by water as result of leaks from the appliance, loss resulting from an injury, trading loss or any other consequential loss incurred by the user as result of the incorrect functioning of the appliance, fire, statutory liability of the user to third parties and the like.

For the Warranty Cover period, please refer to the individual product page.

Conditions and Exclusions

The following conditions and exclusions apply to the products supplied by Valera:



Commercial Microwave Ovens

  • The warranty does not cover the parts or the cost of replacing lamps, filters, stirrer covers, light and antenna covers, base plates, inner door window covers, filters, knobs, correcting programme errors, nor the cost of any service calls to replace the aforementioned items.


Fat Free Regeneration Fryers

  • The warranty does not cover the parts or the cost of replacing filters, handles, baskets, drip trays, correcting programme errors, nor the cost of any service calls to replace the aforementioned items.


Combi-Steam Ovens

  • An adequate water treatment system must be fitted.
  • The warranty does not cover the parts or the cost of replacing glass, lamps, filters, door gaskets or correcting programme errors, nor the cost of any service calls to replace the aforementioned items.
  • The warranty does not cover damage incurred due to calcification, maltreatment, negligence or intent, nor any damage done to paintwork; scratches & normal wear & tear.
  • The warranty does not cover the cost of clearing blocked pipes, drains and scale related matters nor the cost of any related service calls.


Induction Hobs

  • The warranty does not cover the parts or the cost of replacing glass-tops, filters, knobs nor the cost of any service calls to replace the aforementioned items.


Glasswashers and Dishwashers

  • An adequate water filtration system must be fitted.
  • The warranty does not cover the parts or the cost of replacing baskets, knobs and items that have been mistreated in any form whatsoever or any service calls to replace the aforementioned items.
  • The warranty does not cover the cost of clearing blocked pipes, drains and scale related matters nor the cost of any related service calls.


Laundry Equipment

  • It is recommended that an adequate water filtration system is fitted.
  • The warranty does not cover the parts or the cost of replacing knobs and items that have been mistreated in any form whatsoever or any service calls to replace the aforementioned items.
  • The warranty does not cover the cost of clearing blocked pipes, drains and scale related matters nor the cost of any related service calls.


Refrigeration Equipment

  • The equipment must be installed correctly and sited in suitable ventilated conditions, regularly cleaned and serviced, i.e. condenser filters and condensers kept free of dirt and dust, (this will also reduce running and operating costs).
  • The warranty does not cover the parts or the cost of replacing gaskets, light bulbs, shelves, baskets, night blinds, fish trays and items that have been mistreated in any way whatsoever or any service calls to replace the aforementioned items.
  • All units holding over 3 K gas should be maintained atleast twice a year. We therefor ask our customers to produce the maintenance check papers before warranty service calls are placed. If they do not produce their preventative maintenance check, the warranty becomes void.


Icemakers & Ice Flakers

  • An adequate water filtration system must be fitted.
  • The warranty does not cover the parts or the cost of replacing door seals and water tank bungs nor the cost of any service calls to replace the aforementioned items.
  • The warranty does not cover the cost of clearing blocked pipes, drains and scale related blockages nor the cost of any related service calls.
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