Support

Product Evaluation

Prior to listing a range of products, we will fully evaluate that product, visiting the factory to ensure that the build quality standards meet our requirements or by taking sample products through our climatic test chamber and workshop to test performance in a variety of temperature and humidity conditions and to examine for build quality and serviceability.

Technical Support

Experts, with years of product experience can be easily contacted by telephone or email to give advice before purchase on the best equipment for the task proposed, point out any advantages or pitfalls and suggest how best practice could improve the business.

After delivery, they will still be on hand to answer any questions about installation or set up to ensure that the new equipment will operate at its maximum potential.

While we recommend that all products should be supported by a planned preventative maintenance scheme, sometimes machinery can fail and again we are on hand to offer advice to the service engineer on site.

CAD drawings can be provided for counter runs to ensure that the look and dimensions match the requirements of the client.

Appliance Training

We offer full training on our range of products to our support partners to ensure that they are up to date with the latest models and can correctly install new equipment or quickly diagnose and repair any fault with our equipment. This can take place at either our Southern or Northern showrooms or at the dealers premises.

We employ our own executive chef who can work with clients to develop menu / programming details and who can arrange live cooking demonstrations in either showroom or in a demonstration kitchen in the Midlands.

Service Support

We recognise that reliable and efficient service support is crucial to your business and to ours for that matter.

At Valera we are completely driven by providing highest quality in Customer Service and Valera’s professionalism and caring attitude to the customer permeates throughout the organisation and strive to make the purchase and use of any of our products as easy as possible.

We have built up a national network of carefully selected and fully trained service partners providing prompt and efficient service seven days a week.

To expedite the processing of service calls, simply contact our service department who will ensure that the calls are dealt with efficiently and promptly.

We hold comprehensive and extensive stocks of all service parts and accessories, which are delivered overnight ensuring the minimum downtime and disruption to your business.

In addition responding to your service breakdowns, we are able to offer comprehensive preventative maintenance contracts to suit your needs.

For service, contact us now service@valera.co.uk